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860-834-5500 Manchester, CT

Our Process

You can rest assured knowing Zoe’s ProEdge Painting provides clear up-front pricing, quality construction, and personal attention on every project. Our goal is to not only create beautiful spaces, but to make the experience enjoyable from start to finish.

The first step is to reach out to us! Let us know you’re interested having some painting done. Simply fill out a quote request on our website or call/text us. We’ll ask a few simple questions about the work and get your contact info (name, address, etc.) to schedule your free in-person estimate. We can also provide remote estimates with additional job details and photos. We’ll just need to walk the space before the job begins to finalize details. 

The estimate process usually takes about 30-60 minutes to complete. This is where we meet you to learn more about you and your goals, and to discuss our approach to your project. Our estimator will use this time to walk the space, gather information, evaluate your project, develop a concept for your unique design and answer any questions you may have. Estimates are delivered via email typically within 24-48 hours after your visit. 

Once you have accepted your estimate, it is time to schedule your project. We require a signed project contract and deposit payment to hold your spot on our schedule. We will first reach out with a tentative start date and timeframe available to complete your project. Once the dates are confirmed on your end we’ll email your project contract for your electronic signature. We’ll also send an invoice to collect your deposit payment (usually 33% of the contract total). The deposit serves as your first payment and is used to purchase paint/materials for your project. We accept cash, check, all major credit cards, PayPal and Apple Pay. 

We’ll reach out at least a week before your start date to confirm paint and material selection. Once confirmed, we will order and pick up your paint and any other materials needed for your project. Finalizing all material selection and design decisions in advance is an important step to avoid work delays and unnecessary change orders. If you would like to replicate a color already on your wall, we can use an old can of paint for reference, or we can take a paint chip to the store for matching.

On the start date of your project, you will meet with our project manager to do a walkthrough with your project lead. The crew will begin preparing the space for work to begin. This includes moving furniture, protecting surfaces, setting up ladders/scaffolding, etc. Prep work is where we prepare surfaces for painting by cleaning, sanding, filling holes, priming, etc. The steps involved in proper prep are the secret to an outstanding paint job, which is why it takes time. Often 70% of the total job is spent on prep work. If we haven’t opened a can of paint on day one, or even after several days (depending on the project), you can rest assured that you’re getting a quality paint job. You’ll definitely notice the difference. 

During your project we establish a routine with you for acknowledging milestones and soliciting feedback. Open communication between the homeowner and contractor is essential. We want to ensure we execute the project on time, on budget, and in a manner that exceeds your expectations. Once your project is about 50% complete, we’ll send an invoice to collect the second payment. For very large (or small) sized jobs, the overall number of installment payments may be more (or less). 

As your project nears completion we will schedule a pre-completion walk through with you to create a punch list of all concerns and final details. Clean up, final walk through and final inspections complete your project. Now it’s time to relax and enjoy your new dream space! We are committed to our customers and look forward to future projects. We are only a phone call away if you have any questions. Our paint jobs are designed to last several years on a properly maintained surface, which is why we offer a 2-year warranty on all our painting jobs.

Still have some questions about our process? Visit our FAQ page to learn even more!

Still have some questions about our process? Visit our FAQ page to learn even more!